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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.6 (6058 reviews)

View other NatWest Group - Cora products

4.60

Based on 6,057 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6057)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very Convenient

As systems that work off messagers go Cora is quite good, as someone who is studying computer science I understand how hard it can be to code a system to work under such conditions and give the correct outputs. It helped me straight away and gave me the simple steps on how to fix my problem from the comfort of my home, making fixing problems alot easier as this cuts out the need to call or go to the bank. Definitely will use again and recommend :) Reviewed on: 28th February 2022

Proof of address

Contacted via online to send proof of address. No problems, instantly for it sorted. Reviewed on: 28th February 2022

very helpful

great communication. very prompt Reviewed on: 28th February 2022

Always there to help

I generally find the help u need by using Cora, Reviewed on: 28th February 2022

Text Query

Having received a Txt stating my Mobile number has been updated without me asking for that to be done. What's going on? Telephone contacts out of the question waiting time ridiculous. Managed to sort with Cora. Reviewed on: 28th February 2022

easy

Found out easily what I needed to know Reviewed on: 28th February 2022

ISA

Very quick and hassle free service Reviewed on: 28th February 2022

Fantastic service

Very Quick and really easy to use Reviewed on: 28th February 2022

Very helpful

Love NatWest, always helpful! And there online automated help Cora is my go to with any questions. Reviewed on: 28th February 2022

QUick and easy to use. Contains all relevant information

QUick and easy to use. Contains all relevant information Reviewed on: 28th February 2022

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