NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

always available

Accurate information and verification for your current banking and saving requirements. Easy to access and readily available at any time of the day or night. Reviewed on: 27th March 2023

HOPELESS CHAT LINE

I HAVE YET TO HAVE EVER GOT A SENSIBLE ANSWER FROM "CORA" Reviewed on: 27th March 2023

Customer satisfaction

Hi it's been great time with natwest best service provider reply in seconds 100% 7/24 Reviewed on: 27th March 2023

Excellent response from Cora

Fast response to most questions, very impressed, various options brought to my attention when discussing upgrading account Reviewed on: 27th March 2023

Good job

I don't now what im must to say. Reviewed on: 27th March 2023

Good customer experience!

Excellent customer service and great UI on the app and website. Reviewed on: 27th March 2023

very stupid

very stupid tell nothing google can not do Reviewed on: 27th March 2023

Wonderful services

It is wonderful services as a person unavailable a Cora can help it's customers. Reviewed on: 27th March 2023

Very cool tech

Love the cora function on Natwest banking. 9 times out of 10 she has the answer to my query. All without having to wait on a call for a representative. You get the answer straight away. She's very helpful and her answers are always relating to what you have actually asked. Unlike some other chat bots! Excellent way to make banking current with the times but also stress free. Reviewed on: 27th March 2023

Really helpful unlike some others

Cara You automated system does its best to help she has helped me in the past with bank problems and bank card problems she has sorted it out so I put my vote for her to become the top automated bank assistant Reviewed on: 27th March 2023