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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent service

Excellent service and a great help Reviewed on: 26th February 2022

amazing

fast and efficient to change address Reviewed on: 26th February 2022

Cora is Great, will refer to staff if she needs to

Helpful & informative for a quick answer. I have noticed over the last year Cora has improved leaps and bounds and is starting to refer customers to quick and easy forms to complete Or to a member of staff who can deal with the request/any issues, but more often than not Cora can provide an answer straight away. NatWest app deserves to be ranked higher than all the other high street banks at least! I bank with other banks too so I know first hand how it compares Reviewed on: 26th February 2022

Fast and Simple to use.

Had to change my home address online and it was done in just a minute. Reviewed on: 26th February 2022

Cora review

Very impressed by the speed and efficiency. Reviewed on: 26th February 2022

Great Service

An excellent service I have only recently needed to use and have found it easy to navigate and although electronic find it a friendly service and will recommend it to my friends many of whom are nervous regarding online banking. Reviewed on: 26th February 2022

Cora was quick and very helpful

Same as above she was very quick polite and helpful Reviewed on: 26th February 2022

Quick and easy to use

Quick and easy to use. So good for people who do not have the time to visit the branch Reviewed on: 26th February 2022

Modern Way of Banking

Easily accessible, saves time looking for answer, and inclusive bit of technology Reviewed on: 26th February 2022

User friendly

Easy to use and easy to work with Reviewed on: 26th February 2022

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