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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Transfer of funds above the max daily limit

My query was answered promptly disappointing the only method is to visit a branch when my mobility is impaired. Reviewed on: 26th February 2022

Easy to use, clear and fast

Answered all my questions in a very clear and easy to understand way. Reviewed on: 26th February 2022

Change of address

It was eqsy and very accurate questions answered and job was done in less then 5 min. Change of address never been as easy Reviewed on: 26th February 2022

Good customer service

Helpful understanding helped with my query straight away Reviewed on: 26th February 2022

Great service

Quick, easy to use service, highly recommended Reviewed on: 26th February 2022

Very quick response

Very happy with the service. It was a very quick response Reviewed on: 26th February 2022

Very helpful

Asked s question and got the right answer and advice I needed Reviewed on: 26th February 2022

Amazing& helpful Service

Quick, helpful and easy to use! I didn’t have to wait long for an answer, I got one straight away with simple answering and question techniques. Explained everything so clear! Thank youu! Reviewed on: 26th February 2022

Amazing

Smart ,clear and simple that is all i can say. Reviewed on: 25th February 2022

Helpful Cora

It was very quick and easy to deactivate an ISA that I hadn’t used Reviewed on: 25th February 2022

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