NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

PIN Reminder

Forgot my PIN, went on-line and Cora has arranged for a reminder to be sent to me within 2-3 working days. Very helpful and efficient. Thank you Reviewed on: 25th February 2022

Satisfactory service and attention

Pretty. Cool with customers every time Reviewed on: 25th February 2022

Very Good Service

The service is easy and direct, anyone can use Reviewed on: 25th February 2022

Superb

Cora answers questions quickly and efficiently. Fantastic service Reviewed on: 25th February 2022

Fast, efficient, extremely helpful. Love it!

I do not have to wait for a response like many other online banking queries. Cora is there, answers my queries quickly with additional helpful advice. I am very impressed. Thank You. Saves me a lot of time and effort and phone calls or a visit to the bank. Reviewed on: 25th February 2022