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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,058 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful

5
Cora very helpful in sorting my internet banking problems Reviewed on: 25th February 2022

Very professional

5
Easy to follow instructions. Easy to understand. Reviewed on: 25th February 2022

Cora always happy to help

4
Great experience with Cora always answers my problems Reviewed on: 25th February 2022

Helpful

4
Helpful with general information and easy to understand Reviewed on: 25th February 2022

Nice and easy

5
Absolutely no hassle, quick and easy dialogue, excellent service Reviewed on: 25th February 2022

Very efficient

4
Solved the issue I had in a friendly way! Reviewed on: 25th February 2022

On line help

5
Within seconds I had the information to reset my pin code Reviewed on: 25th February 2022

Very helpful

5
Good online help. Needed help in resetting my rewards login. Reviewed on: 25th February 2022

Easy to join

5
Easy online forms to fill in a couple of photos driving licence etc, all done. Reviewed on: 25th February 2022

change of address

5
the service was effortless and quick Reviewed on: 25th February 2022
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