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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Query on a pending payment

It was explained and put my mind at rest. And it was immediate Reviewed on: 25th February 2022

Helpful

I was directed how to pay my cheque online Reviewed on: 25th February 2022

Help with cancelling a direct debit

Perfect instructions, easy to understand and use, thank you Cora Reviewed on: 25th February 2022

Trouble shooting information

Ease of use precise instructions Reviewed on: 25th February 2022

Easy to use

Easy to use, correct answer to my question and easily directed to the correct place first time. Reviewed on: 25th February 2022

Always quick to get a specific answer

Cora's use of decision-tree logic to quickly and simply target the exact nature of my request, gives a straightforward answer every time. Reviewed on: 25th February 2022

No problems would recommend to everyone

10out of 10 best app o have had Reviewed on: 25th February 2022

Great online experience

At last, an online automated chatbot that works. It understands requests and can do the things I ask. Intelligence built in. It clearly was designed around a typical customer encounter and makes the interraction very simple and successful Reviewed on: 25th February 2022

Comprehensive and fast service

Very easy and quick to change my address. No issues even though my address is a new build and couldn't be found automatically; I could just manually enter it. My husband is disabled and I work full time so being able to do it this way was very easy. Reviewed on: 25th February 2022

Quick easy

Needed a pin reminder got through quick and easy no problem ls Reviewed on: 25th February 2022

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