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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy to use

Great service. So simple to use, very quick and easy. My queasy was resolved in a few minutes. Reviewed on: 25th February 2022

She/he answered my question very quick

I am very happy that I have NatWest account Reviewed on: 25th February 2022

Excellent service.

Quick response to my query. Excellent service. Thank you. Reviewed on: 25th February 2022

Quick and very informative

Any time I have used Cora my issues have been dealt with quicker than picking up the phone!! Reviewed on: 25th February 2022

Surprisingly quick - problem solved!

Surprisingly quick and able to help solve my problem, including giving links to move forward with. Reviewed on: 25th February 2022

Quick, effective, helpful

Quick, effective, helpful, took me to what i needed Reviewed on: 25th February 2022

Very efficient and sorted out my query

It was very simple and the instructions were clear and easy to follow. Reviewed on: 25th February 2022

Vote for Cora

Always available and helpful and invariably polite Reviewed on: 25th February 2022

Quick response

The only thing I would like to see is an option at the start that appears all through the conversation to contact an actual customer service representative Reviewed on: 25th February 2022

Great

Easy to use. No waiting around on hold Reviewed on: 25th February 2022

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