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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Superb

Very efficient and easy to use. Reviewed on: 25th February 2022

Well done

First bot I interacted without an anxiety attack Reviewed on: 25th February 2022

Extremely helpful very polite

She was very knowledgeable of what she was does and dose it in a way that is easy to understand Reviewed on: 25th February 2022

Easy to change address

It was easy to change to my new address even though it is a new build and was not listed on the system yet. Reviewed on: 25th February 2022

Quick and easy

Just 2 quick selections and I was linked to the correct page Reviewed on: 25th February 2022

Helpful without hassle

Answererd my question without any problems Reviewed on: 25th February 2022

reliable and easy to use

always helpful; clear and honest about information that can and cannot be given. facility to engage with an advisor live after or instead of preliminary automation greatly valued Reviewed on: 25th February 2022

Change of Address

Very easy to do online - thank you Reviewed on: 25th February 2022

Brilliant

This was a wonderful help it informed me what to do Reviewed on: 25th February 2022

Quick and Efficient Service

Problem sorted out by a virtual assistant and a real one! Reviewed on: 25th February 2022

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