Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Assistance with how to cancel a transaction

Online banking really works without hanging on the phone for ages waiting to speak to someone Reviewed on: 25th February 2022

It's very clever and helpful

Cora reactivated my isa in about a minute. Excellent Reviewed on: 25th February 2022

Impressive assistance.

Cora is easy to use and quick to help. Definitely recommended. Reviewed on: 25th February 2022

Cora

Very helpful with the request I made. Quick and efficient Reviewed on: 25th February 2022

Easy to use, efficient.

I needed to check something that wasn't immediately apparant in the digital banking system: CORA made it easy to access that information. Reviewed on: 25th February 2022

Easy to navigate and answered my query.

Good experience. Easy to do. Answered my question online. Reviewed on: 25th February 2022

Cora does Great service

Worked perfectly thank you Cora Reviewed on: 25th February 2022

So easy to communicate with

Quick and easy, no messing about Reviewed on: 25th February 2022

Outstanding

24/7 and fast lost my card and had it sorted out in minutes Reviewed on: 25th February 2022

quick and easy

I needed to put money into an ISA that I had not used for a while so it had to be re-activated, this was done quickly using Cora. No problems at all. Reviewed on: 25th February 2022

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub