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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

RBS Cora

Is works okay for most things although very frustrating when you want to speak to somekw. Reviewed on: 24th February 2022

top class help

very helpful, simple instructions and always checks your answers Reviewed on: 24th February 2022

Account closure

Fast simple and very convenient highly recommended Reviewed on: 24th February 2022

Excellent digit support

Very easy to use and simple language Reviewed on: 24th February 2022

Cora - who knew!

Very quick and efficient service - time save searching online! Reviewed on: 24th February 2022

Always satisfied

Extremely helpful and gets the job done nicely and efficiently! Reviewed on: 24th February 2022

Brilliant

Really quick and easy to use, very helpful when phoneline too busy Reviewed on: 24th February 2022

Online assistant

Very quick, efficient and really useful Reviewed on: 24th February 2022

Helpful

Helpful quick and easy to use , would recommend to family etc Reviewed on: 24th February 2022

Good service

Quite impressive with the intelligence of the digital assistant Reviewed on: 24th February 2022

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