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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast and effective

great service and takes no time at all better than been on hold on the phone Reviewed on: 24th February 2022

New User

Quick and easy once I knew what to ask Reviewed on: 24th February 2022

Hepful

Helpful I HAVE HAD A GOOD HELP Reviewed on: 24th February 2022

Help from Cora

If you can’t get through to the bank as it is after hours, Cora is the next best thing. Sometimes it is difficult to get her to understand what you are asking, but there are many options to choose from. Reviewed on: 24th February 2022

Mr William Worthington

Cora was extremely helpful and answered my questions completely Reviewed on: 24th February 2022

Quick and helpful

Got sorted with just a few taps on my phone Reviewed on: 24th February 2022

Really good

Very easy to navigate and answered all my questions Reviewed on: 24th February 2022

Fantastic online service

When operating throughout the natwest online services I have found it’s easily accessible and navigation arround the site is simple and efficient. Any queries was answered informative and direct. I am highly impressed and satisfied with every aspect. Reviewed on: 24th February 2022

Excellent

Really quick and very helpful. A great response and very well executed. Reviewed on: 24th February 2022

New to mobile banking

Hopefully will remember instructions Reviewed on: 24th February 2022

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