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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick and easy

Changed my address online with no fuss. My address didnt come up on the system but i was offered the chance to enter it myself. Easy and effortless Reviewed on: 24th February 2022

Handy app

Takes the headache out of banking. Easy to follow. Love being able to transfer money to family members in less than a minute. Reviewed on: 24th February 2022

Cora

I just love NatWest banking as a whole Reviewed on: 24th February 2022

Not familiar with digital banking, but thankfully Cora was on hand to help me.

First time in years I've used digital banking, now i know i won't be stuck. Reviewed on: 24th February 2022

Very nice!

It was very quick and easy! Thanks for the address update so qucikly! Reviewed on: 24th February 2022

changing accounts

Very helpful indeed so patient and very efficient ty Reviewed on: 24th February 2022

Worked well today

Cora worked well today. I wait to see if the updates I requested are completed Reviewed on: 24th February 2022

Excellent customer service

Cora helped me when I needed to change my postal address. It was so quick and easy, thank you. Reviewed on: 24th February 2022

VERY helpful and quick

Excellent service quick and very easy to use keep it up Reviewed on: 24th February 2022

Incredibly efficient

I needed to update some details online and Cora had it done in a matter of minutes! Reviewed on: 24th February 2022

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