NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

New card

Very quick, simple and efficient Reviewed on: 24th February 2022

Excellent work

Fast and effective very good customer service for a robot Reviewed on: 24th February 2022

Speedy

Excellent speedy service very happy Reviewed on: 24th February 2022

Easy, efficient, fast

Easy to do the quick things. No messing about or having to wait for someone. Reviewed on: 24th February 2022

Easy to use or rephrase question.

Would recommend Cora. Good experience. Reviewed on: 24th February 2022

Best Autobot

So easy and straight forward to use Reviewed on: 24th February 2022

Efficient and helpful!

Thanks for helping me in a speedy and clear way Reviewed on: 24th February 2022

Quick service

Easy to use quick service. Saves you time wasting for phones to be answered Reviewed on: 24th February 2022

Helpful Cora

Easy quick & helpful Cora thank you Reviewed on: 24th February 2022

Cora better than the App

Tried to change address via the profile settings in the App, but was told I had to visit the branch or phone. The App digital assistant only told me to repeat what had already failed. Logging onto the website, I tried Cora. It was a breeze, quick simple and straightforward. Change of address completed effortlessly. A much better experience than using the App, which is most unusual today. Reviewed on: 24th February 2022