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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very good

I personally think coral is one of the best digital assistant. Reviewed on: 23rd February 2022

Quick and easy

Always simple for me to use and quicker than sitting on the phone Reviewed on: 23rd February 2022

Excellent service and query answered quickly and effectively

Now know another aspect of digital banking to add to my knowledge of using the app on a personal basis Reviewed on: 23rd February 2022

Blocked debit card

I unwittingly entered the wrong password too many times and my card got blocked. Cora gave me clear instructions how to unblock my card at the Atm. I have yet to try it but should be ok now i have remembered my password Reviewed on: 23rd February 2022

Online banking help

As helped me a lot the last couple of weeks Reviewed on: 23rd February 2022

Very Intuitive Chatbot

Was brilliant using Cora, super intuitive and could easily answer all my question without the need of human intervention. Keep up the good work! Reviewed on: 31st January 2022

Cora feels like she is there for you

Cora pops up to help just when you need it. Friendly, simple, helpful interface and dialogue. NatWest are top of the class with Cora - well done! Reviewed on: 31st January 2022

Cora has helped transform Digital Assistance within NatWest mortgages.

Record number of customers now use Cora every day to help with their new mortgage application or existing mortgage! With so much more to offer, it's exciting to see what more Cora can do in the future. Reviewed on: 31st January 2022

Excellent support via Cora

Always available to answer my customer needs - well done NatWest Reviewed on: 31st January 2022

Easy to use

Simple and effective and can solve many questions easily Reviewed on: 27th January 2022

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