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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Ease of use :)

I found using Cora over the past few years has really helped me with enquiries that I didn't have the time to go into the branch or wait on telephony to complete. I have been using it for a while now and I can see how much the AI has changed the more people are using it and the ease of use over time in answering my questions. Reviewed on: 26th January 2022

Great customer service!

My issue was resolved very prompt! Thank you Reviewed on: 24th January 2022

Quick and easy

Cora's functionalities have really developed for the better since she first launched. The amount of queries customers can now resolve by just starting a chat with Cora without having to wait to speak to an agent is brilliant. It's great to see how shes adapted over the years. Reviewed on: 24th January 2022

Amazing

All my issue were dealt with very quickly Reviewed on: 23rd January 2022

Very useful!

Couldn’t believe how helpful Cora was when I had a banking issue. Very time efficient. Reviewed on: 22nd January 2022

Super helpful

Sometimes you just need some help by being pointed in the right direction and that's exactly what Cora does! Reviewed on: 22nd January 2022

Brilliant software

Exactly what I needed it to do. Easy to navigate as well. Reviewed on: 22nd January 2022

Cora is slick

Great 24/7 support everytime I need help Reviewed on: 22nd January 2022

Cora helps me with my banking

The NatWest Cora service really makes a difference for me when I have queries. It is simple and easy to use. Reviewed on: 22nd January 2022

Great experience on a number of mediums

I've used the digital assistant on Mobile and online banking and even using voice. I almost always get the help I need first time, Reviewed on: 21st January 2022

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