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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora not found

Logged into online banking, and also used search engine, but could find no access to Cora. Reviewed on: 4th January 2022

Took 20 minutes to change address. She's slow to respond

I logged on to change my address and was pleased to see I could do that with Cora. Its been 17 minutes since I first logged on. In that time I've had my session time out, logged back in 3 times and spoken to an agent who told me to log off and on again. It takes Cora over a minute to register my yes/no answer before sending the next bit of script. It took her 4 mins between me confirming my new address and her re-confirming my new address. Perhaps she was updating the system. Perhaps Cora could have mentioned this? Instead I had to aimlessly "click around" my account so my session didn't time out again. In the end it's taken 20 minutes to change my address. Quicker than doing in the branch I suppose but slow for a digital assistant. Reviewed on: 31st October 2021

Very great tool

Very good tool with a lot of answers Reviewed on: 10th August 2021

Good service

very easy to change my address via chat with cora. Reviewed on: 29th April 2021

The online assistant, cora, is always there in online banking to help

Natwest is a bank that understands me very well. It's very helpful Reviewed on: 29th April 2021

Amazing, quick & easy

Really quick and clear response Reviewed on: 28th April 2021

Intuitive bot

It felt like she was real - despite being a robot, I felt it would be rude if I didn't say thanks! Reviewed on: 28th April 2021

Quick and simple

I used the Cora service today to close a business account I have with NatWest. The process was simple, quick and easy. I typed 'close business account' in to the chat box and Cora did the rest. All the questions were laid out with simple check boxes to select the correct response. There was no waiting in a queue, it was quick, and polite. I also use NatWest for personal banking and would definitely use the service again. Brilliant innovation. Reviewed on: 28th April 2021

Quick Response Service

NatWest Group Cora, is so quick In responding to and queries you may have. Zillion stars all the way...... Reviewed on: 28th April 2021

Simple Steps to change details

Very straight forward process to change address in my accounts. Hassle free process and simple Reviewed on: 27th April 2021

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