NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora is Quickly and Effective

Great service for most things, very quick and effective Reviewed on: 27th April 2021

Quick and easy.

Fantastic service which was very easy and safe to use. I wasn't asked for any personal details. Great time saving service. Reviewed on: 27th April 2021

Easy to use

Quick and easy if you cannot get to branch. Seems to have alot of input on different subject. Very happy to use this service. Reviewed on: 27th April 2021

Great Assistance

I used the NatWest assistance group coral for the first time and it was great and so easy to use. Reviewed on: 26th April 2021

24/7 assistance

Love Cora. It’s great to get detailed responses to questions without having to wait to speak to an advisor. Reviewed on: 26th April 2021

A Bank all around our life!

excellent customer service, fast, reliable, helpful, you feel well respected regardless the amount of money you have. there is also a compassionate as well as a professional approach to people and their problems Reviewed on: 26th April 2021

Good Service

Very well structured and easy to handle Reviewed on: 26th April 2021

Amazing

Amazing help as normal always when I need it Reviewed on: 26th April 2021

Cora - Well done

I am an infrequent user of digital assistants as they never seen to answer your questions precisely and normal end up ringing up anyway, but the answers given by cora were accurate and precise and no need to call anyone- well done Reviewed on: 26th April 2021

Fantastic system

Cora was extremely easy to use. Concise and relevant information. Easy to follow and understand. Answered my query straight away. So convenient. Reviewed on: 25th April 2021