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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Helpful Assistant.

Once I clicked on Cora my problem was sorted out within a couple of minutes. Very helpful. Reviewed on: 25th April 2021

Easy to use

Easy to use and answers given quickly Reviewed on: 25th April 2021

Guide response

Very quick and never have no problem Reviewed on: 24th April 2021

Very helpful

Cora was able to solve my problem by suggesting what it could be Reviewed on: 23rd April 2021

Reactivate ISA

The digital service was readable and understandable Reviewed on: 23rd April 2021

Really well developed bot

I just needed to change my details and the website which I found out was not as straight forward and then Cora popped up. I don't usually pay attention to these but the initial message and subsequent questions made changing my details a breeze. Reviewed on: 23rd April 2021

CORA, online banking personal assistant

Excellent customer service and digital banking personal experience, thanks!! Reviewed on: 23rd April 2021

Cora NatWest

Excellent service and knowledgeable Reviewed on: 22nd April 2021

Cora

Each time I have a banking related question Cora has the answer. Quite amazing really Reviewed on: 22nd April 2021

Great worked for me

My card reader was giving problems a simple question to Cora elicited a very straight forward and easy answer. Reviewed on: 22nd April 2021

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