NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Queried a card issue

I live a long way away from a branch and my card is expiring very soon and I don't have the time to get to a branch to see when my new card should arrive, this answered my question quickly and easily. Reviewed on: 22nd April 2021

Very easy to use service

quick and easy to use. Prompt replies and easy to follow advice. Reviewed on: 21st April 2021

Simple to use - and helpful!

Whenever I've had a query, or occasional 'issue' with my banking, Cora is first port of call. Whether it's paying off our mortgage or dodgy activity relating to our account, this is where I normally get it sorted. Reviewed on: 21st April 2021

Question answered quickly and clearly

I had a question regarding my loan repayment - Cora Digital Assistant answered it quickly and clearly! No waiting, no fuss! Brilliant! Reviewed on: 21st April 2021

Efficient and Quick

A much quicker way to get your query answered and when answered you are given a full explanation and more. Reviewed on: 21st April 2021

Fast helping, great service.

Not everyone speak well or writing exelent in English, but you still help fast solve the problem, explaining and questioning, i'm happy to use today Cora help. Thank you. Reviewed on: 20th April 2021

Great Banking Services

I have been extremely happy with NatWest services since I switched to them. Many free and latest technological features they offer make them the #1 in the UK. Reviewed on: 20th April 2021