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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora help desk

I can ask questions about my banking needs and cora answered them like a friend would if you asked them a question, very easy to use. Reviewed on: 19th April 2021

Instructions were precise, the answers were clear and could be understood by a technophobe like me

I don't do much internet 'chat' so this was a relatively new experience for me. My questions were answered satisfactorily. Reviewed on: 19th April 2021

Excellent advice!

I had a query relating to my account which was answered very quickly. I found the tool was intuitive and very easy to use with next steps provided so I know what to do next if necessary. All in all it took a couple of minutes of my time and I would definitely recommend Cora as the first port of call before contacting via another method! Reviewed on: 19th April 2021

crap

she dont have a clue what actual people need example she dont know the difference between a pushbike with 2 wheels a chain and pedals and poxy malwarebytes try teaching her or better still give people their jobs back and you only got one review because you cant give minus 5 Reviewed on: 19th April 2021

Great Add On Service

Loved this customer service device. Gives concise, easy, informative instructions that saves a log wait on a telephone call. Love it. Reviewed on: 19th April 2021

Very Easy to use.

Easy access and good explanations to my queries Reviewed on: 19th April 2021

Quick and easy. Very helpful service.

I needed to change my address and Cora had it done inside two questions. Seems good to me Reviewed on: 19th April 2021

Yes

Good happy with your service, don’t make me write anymore Reviewed on: 18th April 2021

So amazing

Needed to change my address Cora made it incredibly easy fast and simple. Love it!! Reviewed on: 18th April 2021

Appropriate options to answer questions

I wanted to know how I can deal with a debit payment issue. My question was answered and a link to an online form sent to me as well. Reviewed on: 18th April 2021

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