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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Always a good service.

Branch in Reading Oracle has given us excellent advice. Reviewed on: 25th March 2023

Supa cora

Needed my pass code, coral helped me with this no problem Reviewed on: 25th March 2023

Wanderful cora

everything is too explanatory......... Reviewed on: 24th March 2023

Lifetime Rewards

Lifetime Rewards £202.97 to transfer that money into my other account if that's possible please Reviewed on: 24th March 2023

Good

I'm happy thanks s0 much for everything my good days today Reviewed on: 24th March 2023

Fab

Fab really great service will definetly recommend Reviewed on: 24th March 2023

Best Digital Assistant

Cora is very reliable, easy to use and always provide suitable information and service. Reviewed on: 24th March 2023

Pointless

It's just not helping in anyway , I'd get better results banging my head against a wall, who dreams these automated help assistants up and more importantly how much are they paid! Reviewed on: 24th March 2023

Really helpful

I think they can offer support with pretty much everything. Reviewed on: 24th March 2023

Amazing Cora service

Any questions give immediate and effective responses and very useful info. Amazing service 5 stars Reviewed on: 24th March 2023

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