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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Service

In such testing times it was so easy and totally stress free and Cora was kind and extremely helpful Reviewed on: 18th April 2021

First Class

It was so easy to update my new address. saved so much time having to travel to a branch.All instructions so clear and easy to follow Reviewed on: 18th April 2021

Perfect help

Very easy to use. And my request was delt with ASAP Reviewed on: 18th April 2021

Quick and easy

Very helpful would use again. Dont need to use phone just use Cora!! Reviewed on: 18th April 2021

Changing address

Very quick and easy. Banked with NatWest all my life and never had any problems. Always helpful Reviewed on: 18th April 2021

NAT WEST THE BEST!

A Bank I Trust. Please do NOT close all your branches. I feel this is a fashionable mistake all Banks seem to court.CS Reviewed on: 18th April 2021

Problem answered very quickly

Answers to issue were clear and concise Reviewed on: 18th April 2021

Nice and easy to order a new card

Nice and easy to order a new bank card saves me going to the bank Reviewed on: 18th April 2021

Simple to use

Answered my question very quickly Reviewed on: 18th April 2021

Change of address

Easy and quick to use. Great that you are able to complete this online rather than having to telephone and be put on hold. Thank you. Reviewed on: 18th April 2021

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