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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Transaction query

I am extremely happy with the instant response irecieved Reviewed on: 18th April 2021

Great service and on hand when neefed

I had a recent change and my card got blocked so they were able to unblock my card straightaway Reviewed on: 18th April 2021

Cora - she actually works!

One of the quickest and cleverest AI I’ve interacted with Reviewed on: 17th April 2021

So quick and easy!

I wanted to find out how I could reduce my overdraft and Cora gave me clear instructions and in less than a minute I was all set and ready to go! Reviewed on: 17th April 2021

Easy and reliable

Just like the staff at NatWest, the digital assistant is reliable and extremely prompt. It’s also very easy to navigate Reviewed on: 17th April 2021

Great

Quick and easy to use would use again Reviewed on: 17th April 2021

Good reliable and intent answers to my questions

Long time wih natwest always helpfull and reliable Reviewed on: 17th April 2021

Fantastic

Makes the small and easy requests so simple and quick in resolving without having to jump through all the usual annoying hoops Reviewed on: 17th April 2021

Very easy

Very easy and to simply just perfect Reviewed on: 17th April 2021

Inquiring about a card approaching the expiry date

Quick and easy to use. And great to be asked yes and no questions that quickly solved my issue. Reviewed on: 17th April 2021

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