NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fantastic Service

Fantastic and quick service today helping me resolve a problem without having to wait to speak to someone on the telephone. Many thanks Reviewed on: 16th April 2021

Quick & easy reply, very polite & helpful

Cora was very polite and was very helpful Reviewed on: 16th April 2021

Great!

Very useful. Help me get a refund for an unauthorised payment. Highly recommend Reviewed on: 16th April 2021

Can not fault it

The app has everything you could ask and has improved a lot since the past 3 years Reviewed on: 16th April 2021

Speedy

Speedy results. Very user friendly. So simple to use Reviewed on: 16th April 2021

Very good, user friendly experience

Cora responded quickly, understood what I needed and provided a practical solution to my issue Reviewed on: 16th April 2021

Answered my question without me having to call the bank

Very happy with service took less than 5 mins.to sort my query out. Thanks Reviewed on: 16th April 2021

Digital Assistant

This is a great and easy way to have queries answered. And very quick too. Simply Brilliant Reviewed on: 16th April 2021

Great idea and easy too!

I was concerned about being able to pay for home alterations, but Cora answered my query very quickly and it was so easy. Now I know Cora can answer any queries I have Reviewed on: 16th April 2021

fast trouble-free service

A bank worth recommending to everyone who doesn't want to waste their precious time on pointless access to the bank and standing in a queue. Everything can be arranged from home, and also get professional help. Reviewed on: 16th April 2021