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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very easy to deal with, excellent service

Always helpful and polite, their on-line banking is second to none Reviewed on: 16th April 2021

Fantastic customer care

NatWest are always on hand the mobile service is exceptional and the personal attention to individual customers is brilliant. Reviewed on: 16th April 2021

Easy online banking

Very easy to navigate and use ,quick and simple Reviewed on: 16th April 2021

User-friendly and helpful

Easy to use and the icon "Need Help" is easily seen. Reviewed on: 16th April 2021

A quick question

Very prompt response straight forward answer easy to comprehend and I know exactly what to do now. Have banked with Natwest for well over 30 years and have always been more than happy with their service from friendly staff in branch to their so easy to work online banking/app Reviewed on: 16th April 2021

Cora answers questions quickly and accurately

I was having difficulty accessing an old bank statement and was given precise instructions on how to fine the statement. This was done very quickly and with precision. Reviewed on: 16th April 2021

Awards

Great..Very Helpful and answers very quickly Reviewed on: 16th April 2021

Very accurate

My query was dealt with politely and very accurate Reviewed on: 16th April 2021

Friendly bank been with the same branch for 51 years

Been with the bank 51 years and never had a grumpy teller always smiling and happy to help Reviewed on: 16th April 2021

computer banking.

For most banking queries i find Cora helpful and it saves me time travelling to the Branch to deal with paper work. Reviewed on: 16th April 2021

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