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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent Banking

I have been with Nat West for all of my adult life - never have I had any problems what-so-ever! Who can say that about their bank!?! Excellent friendly service - Highly recommend Reviewed on: 16th April 2021

Great service

Got a answer to my query within a minute. Really easy to use and accurate. Reviewed on: 16th April 2021

Easy use automated system

Good easy questions easy to read text and quick Reviewed on: 15th April 2021

Great gadget

Cora is great very realistic and doesn’t make you feel like your speaking with a computer system. Very helpful Reviewed on: 15th April 2021

Very fast and easy service !

Tried to transfer money from another bank to an old isa account with NW, failed originally and it went into another savings account I had. This was the second time I tried to reinstall my isa and it worked so well, simple and quickly , well done ! Reviewed on: 15th April 2021

A very quick and easy way to communicate

Nothing to add to previous comment Reviewed on: 15th April 2021

Cora helped me a lot.

Very, very good Digital Assistant Reviewed on: 15th April 2021

Fab service

Cora knew what I wanted and tried to get the correct information Reviewed on: 15th April 2021

Almost useless

Cora just signposts to things that could be found on the site anyway, and I don't think I've ever gotten a useful answer from it. Seems like an excuse not to heave real people available who might actually be able to help. Reviewed on: 15th April 2021

Helpful Bank

Always find the branch staff and online banking to be helpful and efficient Reviewed on: 15th April 2021

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