NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

help when needed

Reliable. capable, and fast. Great to deal with. Reviewed on: 15th April 2021

Quick and easy to use this service.

The response to any query is answered promptly and with good information on the query. Great service! Reviewed on: 15th April 2021

Quick and straight to the point

Excellent service quick response and reply straight to the point Reviewed on: 15th April 2021

Rate

Very good customer service with knowledge of what they are saying very helpful. Reviewed on: 15th April 2021

Question answered

Question about new debit card answered quickly and efficiently. Easy to use with options to click or space to write response. Reviewed on: 15th April 2021

Cora Review

Nice feature and was very easy to use and superfast. Brillliant! Reviewed on: 15th April 2021

Resilient in the face of user errors

A slight glitch at the start of the conversation because I answered before the question was asked but the algorthm got it back on track. A great relief after endless hassle with security gestapo in other banks today who want proof of everything, no common sense and security checks that are easily bypassed (e.g. checks on originating email address). Good AI is a boon, and even though this was a simple task (address change) its handling suggested that Cora is well designed. Reviewed on: 15th April 2021