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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Excellent fast service

The system worked really well and the Digital Assistant was very efficient. Reviewed on: 15th April 2021

Query answered very quickly

Prompt and clear assistance. Very easy service to use Reviewed on: 15th April 2021

Efficient

So easy to use and always gives me the answers I’m looking for Reviewed on: 15th April 2021

First use of Cora

This is the first time I have used Cora. I found it to be quick and efficient. More so than most people! Reviewed on: 15th April 2021

the easy way to get help

was so quick and helpful and the response to my guestion was very good very helpful part of nat west bank Reviewed on: 15th April 2021

CHANGE OF ADDRESS

STRAIGHTFORWARD QUESTIONS EASILY ANSWERED Reviewed on: 15th April 2021

Simple and easy.

I needed a card reader it made the order process clear. Reviewed on: 15th April 2021

Excellent service

I am with NatWest since 2006 and always very happy with the services. Reviewed on: 15th April 2021

Easy and to the point

Quickly answered and solved my problem without any additional sales activity Reviewed on: 15th April 2021

Excellent service

Easy to use and available anywhere and anytime Reviewed on: 15th April 2021

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Cora terrible for the Nat West brand

Excellent fast service

Query answered very quickly

Efficient

First use of Cora

the easy way to get help

CHANGE OF ADDRESS

Simple and easy.

Excellent service

Easy and to the point

Excellent service

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