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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Cora

Quick response to questions asked, very helpful Reviewed on: 15th April 2021

Quick response

The instructions were easy to follow, and easy to access. Reviewed on: 15th April 2021

Easy help

My query was dealt with quickly and easily and more importantly answered my question. Reviewed on: 15th April 2021

Questions were answered straight away.

This was the first time I used Cora, very impressed Reviewed on: 15th April 2021

Instantly resolved in 3 mins.

Who’s got all day to sort life’s otherwise could do without’s? so when I need to resolve important issues like banking it’s good they know their jobs and the system works. Reviewed on: 15th April 2021

Excellent Service

helpful concise language and to the point Reviewed on: 15th April 2021

A credit to the Bank!!

Little more to tell everything was dealt with to my satisfaction. Reviewed on: 15th April 2021

Informative and fast

I was surprised how fast and to the point the digital assistant was. It was very informative, made complete sense. Not like others I use when you end up shouting at your screen that you want to speak to a human! It's great. Reviewed on: 15th April 2021

Service

Great service, quick and to the point Reviewed on: 15th April 2021

Very pleased.

I received all the information necessary to me without waiting an unknown time on the telephone and I received my answer. Reviewed on: 15th April 2021

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