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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick, easy, painless

Fast responses, not too many questions to answer and quicker than a phone call. Reviewed on: 15th April 2021

Very helpful!

Very helpful, knows how to handle queries quickly and without hassle, with links which appear in the text for you to click on and clear instructions to follow. Reviewed on: 15th April 2021

The process of reactivating my account was very easy

The staff member Cora was very helpful Reviewed on: 15th April 2021

Very clear and quick

Very clear quick answers to my query Reviewed on: 15th April 2021

brilliant

This communication was fast, precise, to the point, professional. I felt understood and helped. Reviewed on: 15th April 2021

NAT WEST THE BEST!

Nat West excellent Bank to deal with .Even today they regard customers as HUMANS. Reviewed on: 15th April 2021

Help

Awesome , Quick and very helpful Reviewed on: 15th April 2021

Responsive, simple, effective

Cora AI interacts well with the customer and offers simple and logical step-by-step approach to resolving customer queries. Reviewed on: 15th April 2021

It's easy and very convenient to use

This app has made easier and saved my time I really loved Cora now I don't have to wait long time to connect with a bank Reviewed on: 15th April 2021

First time I used this have a question and got response within seconds well impressed

Been with NatWest for over 30 years and have been fully satisfied throughout the years Thanks NatWest Reviewed on: 15th April 2021

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