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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast service

My question was answered very quickly with a satisfactory outcomr Reviewed on: 14th April 2021

Using Cora to change address.

Fast and easy to use service. No hassles. Reviewed on: 14th April 2021

Very quick and informative response to a query

I was waiting on a replacement cash card and she let me know it was in hand and would be with me very soon Reviewed on: 14th April 2021

new to internet banking

my first voyage into internet banking and standing orders was made so easy by Cora. Reviewed on: 14th April 2021

Easy to use tool

This was so much easier than I thought it would be. It was quick and did exactly what I wanted. No time was wasted. 5 minutes and I was back to watching football. Reviewed on: 14th April 2021

Easy and convenient

I was able to change my address from the comfort of my own home. I am disabled and I would have had to travel 13 miles to my nearest branch. Extremely easy and convenient service. Reviewed on: 14th April 2021

Great Feature

To be able to use this to get a be card was so easy and quick, great tool Natwest Reviewed on: 14th April 2021

Highly recommended

Very helpful and direct. Clear instructions and instant response Reviewed on: 14th April 2021

Brilliant

Quick response to the message and helpful Reviewed on: 14th April 2021

Fabulous

Messaged a question to Cora and had my answer and more in less than a minute. Fabulous service Reviewed on: 14th April 2021

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