Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very easy to use

Amazing, quick & easy. My enquiry was dealt with within 1 minute Reviewed on: 14th April 2021

Easy and informative

Answered my question very quickly and was very clear about what I needed to do Reviewed on: 14th April 2021

A quick and easy app.

I had a possible fraud query and Cora made it easy to report. Reviewed on: 14th April 2021

Completely satisfied

Very quick response and informative . Reviewed on: 14th April 2021

Great service

Quick and effortlessly answered my question Reviewed on: 14th April 2021

Digital help

Cora is very intuitive and easy to use and came up with the answers I needed straight away. Reviewed on: 14th April 2021

Customer service

Very quick and easy, excellent service Reviewed on: 14th April 2021

Helpful

Swift and answered question with helpful advice Reviewed on: 14th April 2021

Simple & quick

Good good good gooodgoooodgoooood Reviewed on: 14th April 2021

Good service, promt answers

Good experience, thank you for making it easy. Reviewed on: 14th April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub