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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

To vote for Cora

She’s patient, good listener to customers requests and also fix customers banking problems which makes we the customers very easy and happy...I think she needs to be awarded for the good things he’s doing to the customers and the bank as well.. Reviewed on: 14th April 2021

Greatest bank lever many thanhps

Berry good service would never change bank Reviewed on: 14th April 2021

Cora was very helpful with my request

Very helpful and quick to reply to my question Reviewed on: 14th April 2021

CHANGING ADDRESS DETAILS

EXTREMELY USER FRIENDLY INTERFACE Reviewed on: 14th April 2021

User friendly

Each time I have used the. Cora service, I have received responses quickly and they have been easy to follow and achieve the required outcome Reviewed on: 14th April 2021

Change in address

Quick and easy to use and was able to change my address with no fuss Reviewed on: 14th April 2021

Futile experience

Did not resolve query. Eventually settled after extremely long wait to speak to a person via phone line. Prompted to check "Trustpilot" reviews ... awful! Reviewed on: 14th April 2021

Brilliant service

Very fast service. Solve your problems. Reviewed on: 14th April 2021

Cora is Amazing

I needed to change my address and it took a few minutes Excellent service again from Natwest .. Reviewed on: 14th April 2021

Usually get speedy answers

Speed of answer and where to go next for more help if necessary Reviewed on: 14th April 2021

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