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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

If asked I would so raising the number of stars but I do not know of my friends or families situations so I gave a lower score.

Having been given the telephone number to call I received much help in a kind and comprehensive fashion. Reviewed on: 14th April 2021

Amazing service

Always straight forward and easy, professional, helpful and friendly Reviewed on: 14th April 2021

Cora is fantastic

Needed a new pin ordering. Had one in post within 2 minutes Reviewed on: 14th April 2021

Answered my question in seconds

I had a question about when my new card would arrive as mine is due to expire and Cora was able to answer this quickly offering options to speed up the conversation. Reviewed on: 14th April 2021

Excellent NatWest Digital Assistant

Went onto app to sort out problems with my PIN. A quick dialogue with Digital Assistant and I am sorted. Excellent!!! Reviewed on: 14th April 2021

Easy

So easy to use. Answered all my questions Reviewed on: 14th April 2021

Excellent

Easy to use. It saved time hanging on the phone. My query was answered straight away. Reviewed on: 14th April 2021

Problem sdorted easily and quickly

Ther was no problems getting my query sorted Reviewed on: 14th April 2021

Cora?

I was unsure at first but the assistant is helpful and polite x a little bit slow to answer and the answers are generic but I had my issue dealt with quick and easily x Reviewed on: 14th April 2021

Useful/Helpful/Wonderful

Quite a change to find a user friendly computer link. Well done NatWest. Reviewed on: 14th April 2021

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