Write a review

Go to business site

NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

Read all reviews See your review

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Quick online assistant

I obtained a quick answer to my question while being offered several options Reviewed on: 14th April 2021

Cora AI is a breeze

Great AI in the Natwest Cora system. Understood my queries and resolved them with lightning fast speed. Brilliant! Reviewed on: 14th April 2021

Deluxe

Moved home and went online to update my address details. As first I was sceptical using the virtual assistant but I was pleasantly surprised by how easy to use and efficient the service is. Reviewed on: 14th April 2021

not helpful

useless for individual questions, only answers pre-decided questions. Reviewed on: 14th April 2021

Quick response

No long telephone wait. MY Question was answered in less than 30 seconds and I was given lots of useful advice. Reviewed on: 14th April 2021

Speedy Service

Direct to the point and fast response, excellent. Reviewed on: 14th April 2021

Customer Service

I have been with Natwest for over 40 years and the level of service has always been very good Reviewed on: 14th April 2021

Great service

Very easy to deal with in these very difficult times very helpful and supportive Reviewed on: 14th April 2021

Easy banking

I cannot fault the friendly staff. Great and easy to use online banking Reviewed on: 14th April 2021

Request for access to a service

I received prompt and straightforward instructions, in a friendly manner. Reviewed on: 14th April 2021

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub