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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Personal details

I needed to change my personal details, it literally took me a couple of minutes to log in and change what was required. What a great service which was hassle free. Reviewed on: 14th April 2021

service

first class service and will use again Reviewed on: 14th April 2021

Amazing bolt on to App

Very simple & effective which saves time & hassle Reviewed on: 14th April 2021

Easy and Quick

The assistant was very easy to access and produced a change in personal details faster than manual entry or a phone call. Reviewed on: 14th April 2021

It's so quick and if you require further assistance an agent comes on very quickly

Most of the answers are there and if they are not you are offered the opportunity to speak to a live agent and the wait time is not very long at all and in these times that is such a bonus. Most of my questions were answered but I needed further help and an agent was on the live chat within a minuite Reviewed on: 14th April 2021

Best bank

Support and friendliness of this bank is worth it they understand and talk to you and don’t treat you like a robot you are treated like a human being and and they’re always there for you Reviewed on: 14th April 2021

Professional services

Really good experience with the bank speaking about branches and online banking Reviewed on: 14th April 2021

Excellent service

Very quick and easy service which i will be using in the futute Reviewed on: 14th April 2021

Cora is so helpful and easy to understand

Cora made my query very easy to discuss and instantly within minutes was able to help. I think a lot of other services should be like Cora Reviewed on: 14th April 2021

Natwest

Great service fast response I recived all information I needed and all my questions are answered. Reviewed on: 14th April 2021

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