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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

A actual helpful assistant

Easy to use and understand and very knowledgeable Reviewed on: 14th April 2021

great service

fast and easy service any time of day Reviewed on: 14th April 2021

coop cora

very pleased with this response. Reviewed on: 14th April 2021

Speed and accuracy of the answer

Easy to use, very convenient, so much easier than having to call with a question Reviewed on: 13th April 2021

Hassle free

Hassle free, simple use, and has a great app that is always improving. Reviewed on: 13th April 2021

Amazing

So quick and easy. Brilliant service! Cannot fault this bank Reviewed on: 13th April 2021

Diligent and efficient

Cora assisted me with all the information I needed at a time when I couldn't get to a branch so giving me information hoe I could possibly pay in a cheque was fantastic. Thank you Cora Reviewed on: 13th April 2021

Great customer service

Was able to efficently abd effectively deal with my issues Reviewed on: 13th April 2021

Excellent customer service

She was friendly and very helpful and provided excellent service Reviewed on: 13th April 2021

Awesome service

Love natwest awesome staff and so friendly Reviewed on: 13th April 2021

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