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NatWest Group - Cora: Digital Assistant reviews

4.59
Based on 6,058 reviews, last reviewed 26th Mar 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026
Emma 's avatar
Emma

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026
Reginald Caligari's avatar
Reginald Caligari

About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

1
I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Amazing

5
Cora helps with anything and gets back to you straight away and you are not waiting ages for there reply very good. Reviewed on: 13th April 2021

Quick and easy to use

5
Used a few times now, always my first stop Reviewed on: 13th April 2021

Cora is amazing!

5
Such a quick and efficient process and straight to the point! Reviewed on: 13th April 2021

Great costumer service

5
Solve my request very fast .Happy with Natwest bank. Reviewed on: 13th April 2021

Very recommended

5
Easy to use and very straightforward Reviewed on: 13th April 2021

Amaizing service

5
IT was quick, fast and within few clicks it did what I have asked for! Reviewed on: 13th April 2021

Very helpful and efficient

5
Cora was very knowledgeable and efficient, a great help after I was very concerned about loosing my debit card Reviewed on: 13th April 2021

Cora is very helpful she puts you at ease when you are stressed

5
Cora is very helpful she puts you at ease Reviewed on: 13th April 2021

Always ready to help

5
Everything I have asked staff have been helpful Reviewed on: 13th April 2021

Quick and helpful response

5
Took seconds to get help from customer service Reviewed on: 13th April 2021
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