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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

very helpful and professional

great I was able to carry out the transaction with cora's help. Reviewed on: 13th April 2021

Easy to use

Very quick response time. Answered my query with direct answers and suggested future action I could take to resolve the matter Reviewed on: 13th April 2021

Nat west is the best

Easy access. Sensible and accurate information. Quick response phone time. All queries dealt with with ease , making life less difficult. Great service Reviewed on: 13th April 2021

Very efficient

Having used this type of service before and gone round in circles, it is actually very easy and straightforward and gives you the right answers. Not at all frustrating which is refreshing. Reviewed on: 13th April 2021

Great service

Simple to follow, quick and easy . Reviewed on: 13th April 2021

Good bank

Need a question answered and it happened Reviewed on: 13th April 2021

Clear questions, even clearer answers!

Wanted to change my address and it was all done in a few seconds - very efficient! Reviewed on: 13th April 2021

VERY HELPFUL

JUST AN ENQUIRY WHICH WAS MADE VERY EASY BY THE AGENT Reviewed on: 13th April 2021

Prompt and clear

My questions were answered promptly and the answers were clear. Reviewed on: 13th April 2021

effecient and clear

responded quickly and efficiently to my enquiry Reviewed on: 13th April 2021

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