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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

clear instructions

very quick and easy to follow using explicit and understanable language Reviewed on: 13th April 2021

Speedy service

I had a 2 fold question. Cora answered quickly which enabled successful completion of the transaction . Reviewed on: 13th April 2021

Quick and easy

You never expect an automated chat-bot to be helpful. This one was. Reviewed on: 13th April 2021

great

easy to use and when my enquiry could not be answered by Cora I was immediately passed to a human being who was helpful and able to direct me to where I needed to be Reviewed on: 13th April 2021

Automated support for online banking is not optional

My initial experience with Cora back in 2019 was not great, the service has improved. Smoother screen and prompts. Reviewed on: 13th April 2021

Great

Very efficient and easy to use. Questions answered swiftly. Great service. Reviewed on: 13th April 2021

Useless

I wanted an email adress for customer services without the need for an account number/sort code (because I am no longer a customer, but keep reciveing emails about statements. I live outside the UK). Cora was in able to comprehend this simple request and offered me all sorts of other useless options completely impersonal and frankly frustrating. Reviewed on: 13th April 2021

great help

phone line was mega busy so went on app and asked Cora. thank you Reviewed on: 13th April 2021

Perfect to use

Easy to use with all the answers are there to pick Reviewed on: 13th April 2021

Simple to use

Quick and easy to use digital assistant Reviewed on: 13th April 2021

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