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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Very help full indeed

Very clear messages and under stood Cora very well Reviewed on: 13th April 2021

Extremely easy

My worries and reason was sorted in a flash well done Reviewed on: 13th April 2021

Quick and easy

Got answer to my query immediately with out waiting on the phone to someone, in long queues. Reviewed on: 13th April 2021

Quick, clear and concise

The options given to my initial enquiry were very clear and further answers and choices made the whole process quick and painless. Additional relevant information was presented without my needing to ask which was also useful. Thanks Reviewed on: 13th April 2021

Contact number

Excellent on-line service and meets 99.9% of problems raised. Reviewed on: 13th April 2021

Job well done

I have moved and needed to change my address and got it done quickly and efficiently, with no hassle or stress. Reviewed on: 13th April 2021

Good customer service via Cora

It's troubling times during Covid-19 ad not always possible to get through to speak with an agent, due to high customer service demands, but Cora was able to sort my query out within a short time. No waiting in line on a call, just quick, good service with adequate advice. Reviewed on: 13th April 2021

Quick and easy to use

I love it. I was going to call to the bank and ask some question, but with Cora I got my answer within a minute. Very quick and easy to use. Loved it. Reviewed on: 13th April 2021

Great quick and easy to use service

Got the answer I needed in seconds. Would highly recommend. Reviewed on: 13th April 2021

Very helpful and quick to respond was

Was answered quickly, thank you Reviewed on: 13th April 2021

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