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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Slick & Simple

I was able to activate my ISA in under 3 mins - very simple and easy to follow process Reviewed on: 13th April 2021

Vote for Cora!!!

Cora is the most efficient person I know! Reviewed on: 13th April 2021

Easy and fast!

Morew often than I'd like, I have trouble with online assistants giving me service. NatWest's digital assistant was very easy and straightforward. I would definetly reccomend. Reviewed on: 13th April 2021

prompt answers

Very helpful and I'm sure after telephoning the number I was given my problem will be resolved, Reviewed on: 13th April 2021

ANY HELP IS PRICELESS

AS pensioer after a stroke you need all the help you can get even with advice the brain is still like a head filled of wirewool Reviewed on: 13th April 2021

to change address sraightforward , quick and easy

Easy and quick, no hassle. No more to add, excellent Reviewed on: 13th April 2021

so easy to use

Cora makes simple tasks even simpler. Being able to do something like change your address online and so quickly really helps take the stress out of a process like moving house! Reviewed on: 13th April 2021

Good advice

Quickly responded & gave info that i needed Reviewed on: 13th April 2021

Fantastic service

I was helped in all that I needed Reviewed on: 13th April 2021

Satisfaction

Efficient service. Even a golden oldie can negotiate. Reviewed on: 13th April 2021

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