NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Easy to communicate

Quick & simple process to change my address details Reviewed on: 13th April 2021

Best ever digi assistant

It’s really simple and quick . Better than staying queue over the phone Reviewed on: 13th April 2021

Excellent Service

So quick and easy to use. Really helpful with the information provided and so simple to use. Reviewed on: 13th April 2021

Simple queries answered

If your query is straightforward and on the list Cora is good. For anything a little complex you have to go from online banking Reviewed on: 13th April 2021

User friendly new normal banking

User friendly even to a person like me. Reviewed on: 13th April 2021

Excellent

I was very happy with the service, it was straightforward and not time consuming at all. Reviewed on: 13th April 2021

Quick and easy

Not done this before but it was easy to understand Reviewed on: 13th April 2021

Slick response

Very good service -sometimes a bit too fast as it is answering a question while I am still keying it in. Reviewed on: 13th April 2021

Easy to use and understand

This is a wonderful thing cora is soo helpful especially for me as an older person and in this day and age so many of the older generation are terrified of technology. Many thanks for the help from me and the old duff's xx Reviewed on: 13th April 2021

Quick and easier

Quicker, so much easier and less stressful than speaking on the phone, especially as the other person on the phone has no idea they could be talking with someone who has a difficulty. Speaking is hard for some people and Cora for me makes me less anxious. Reviewed on: 13th April 2021