NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Technology Friendly Bank

Natwest has done well in investing in technology and as a customer, we reap the benefits. Reviewed on: 13th April 2021

Great Digital Assistant I have ever seen

Such an accurate and well programmed digital assistant I have ever seen. It resolved my query with 100% accuracy within 10 secs. for ex. Address change Reviewed on: 13th April 2021

Great online help

I had blocked my pin code in my card reader over the weekend. I phoned my bank but there was a long wait. The automated message suggested using natwest.com/support and using the live chat. My issue was resolved with Cora. Thank you Nat West. Reviewed on: 13th April 2021

Easy banking

Natwest are extremely helpful. They also do finance reviews which is really helpful. Reviewed on: 13th April 2021

Good and Quick

telephoning my branch was a waste of time and I was always in a queue. Cora answered in 5 mins Reviewed on: 13th April 2021

Good service

An easy and simple to use banking tool, had a response within a few seconds along with a few additional tips. Reviewed on: 13th April 2021

on line banking

quick and easy for a first timmer Reviewed on: 13th April 2021

Simple, easy and be taken care of.

I have never had an issue with my bank activity. When I have needed any help understanding or setting up new accounts, down to helping with new machines in store and not to mention the friendly service has made this bank, for me, the best I can and will find. Thankyou Natwest! Reviewed on: 13th April 2021