NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Fast helpful service

Very quick response, no waiting in line, and no holding on to the phone waiting to be connected. Reviewed on: 12th April 2021

Helpful

Cora is always helpful for simple/basic enquiries. However, when I’ve tried more complex queries unfortunately the options provided were not relevant and we weren’t able to continue... Reviewed on: 12th April 2021

great experience

Even though Cora didn't understand my questions at first, which was frustrating, but helpful and got to complete what I wanted to complete on my online banking Reviewed on: 12th April 2021

VERY HELPFUL.

ANSWERED MY QUESTIONS NICE AND CLEARLY.. Reviewed on: 12th April 2021

The best human interactive chatbot

This is the 4th time I’m using Cora for help and support where my questions were solved in a blink of an eye. Cora has helped me in many ways I couldn’t imagine it would be able to. My perspective about it was very small but now I would gladly recommend it to anyone because it will satisfy you in many ways. Reviewed on: 12th April 2021