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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Clever, quick, helpful.

Immediate answer to my query. Understood exactly what I asked Reviewed on: 12th April 2021

Cora very helpful

needed to change address i got it wrong and cora put it right when i declared it was wrong for a machine she did a wonderful job thank you Cora Reviewed on: 12th April 2021

Fantastic Service

I have banked with NatWest since I was in university. 11 years on and I’m still happy with the service. Reviewed on: 12th April 2021

Amazing customer service

This was straight to the point very fast response, and I have all the information I need thank you so much! Top service would definitely use again. Reviewed on: 12th April 2021

Customer service

Logged on to on line banking for advice and was connected to Cora straight away. The reply was swift and my question was answered very satisfactory. Reviewed on: 12th April 2021

Fantastic customer service

Got straight to the point no hanging around waiting for someone to become free Answered my question and gave my other options so very helpful Reviewed on: 12th April 2021

Although she is digital she has a range of answers for your questions.

I needed reassurance that my debit card is on its way. My existing one expires at the end of April. They language used by Cora is helpful knowledgeable and reassuring. Reviewed on: 12th April 2021

Change of address.

The system was quick and easy with clear and concise instructions. Reviewed on: 12th April 2021

Logical response

Asked a question about arrival of a replacement debit card, actually got a sensible answer. Some of these autobot conversations have been dire, usually frustrating that I can't get a sensible response. First time I've used Cora, and was impressed Reviewed on: 12th April 2021

Very efficient service

Cora dealt with my query very quickly and affectively. I would like to nominate her for the award Wendy adams Reviewed on: 12th April 2021

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