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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 26th Mar 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The dumbest AI chatbot ever! I have tried to use this piece of Artifificial no intelligence run you round in circles load of rubbish on numerous occassions. All you get is sent a... Read more Reviewed on: 26th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

This bank has gotten worse over the last few yesrs

Wouldn’t trust a single thing this bank says, they are terrible Reviewed on: 12th April 2021

Amazing AI

Very intuitive and works very quickly. Updated my address in seconds! Reviewed on: 12th April 2021

Answered my question no problem

Easy And straight forwards , no problem what so ever Reviewed on: 12th April 2021

Extremely helpful

I used this service as I couldn't get through in the telephone. Instructions were clear and concise, all the information I needed was given, some without me having to ask further questions. Reviewed on: 12th April 2021

Easy understandable replies

It’s nice to have plain English response, understandable for even the less tech savvy customer. Reviewed on: 12th April 2021

changing address

fast, clear, to the point service. Issue solved within 5 minutes. Reviewed on: 12th April 2021

change of address

Completed online through Cora. Very fast and efficient service. I would recommend it. Reviewed on: 12th April 2021

User friendly esp. for someone like me who is not technology savvy.

Very quick response and satisfying. Reviewed on: 12th April 2021

Highly recommend.

Good customer service. Staff are very nice. Reviewed on: 12th April 2021

Good very quick

She was good and able to solve my problem straight away Reviewed on: 12th April 2021

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