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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6059 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,059 reviews, last reviewed 30th Mar 2026

100% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

Waiting for over 30 minutes for connection to an age... Waiting for over 30 minutes for connection to an agent and I gave up Reviewed on: 30th March 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Review of the NatWest Group - Cora, Digital Assistant:

Cora terrible for the Nat West brand

I have little to add to the negative reviews of Cora, it is beyond useless. It connot understand, let alone answer, simple queries like "Where is the manage my card option in the Nat West app". Surely, when poor technology like this frustrates customers it can only be a matter of time before Nat West implements genuinely useful AI based on an existing knowledge base. Needless to say, Nat West needs to continue to invest in customer service humans at a decent level. Reviewed on: 30th August 2024

Good very quick

She was good and able to solve my problem straight away Reviewed on: 12th April 2021

The digital assistance provided specific and rapid resolution to my needs

Very good experience - saved a lot of time waiting to speak with a human Reviewed on: 12th April 2021

Caring Cora gets me an answer

Cora may be a robot but she was obviously programmed by a human to anticipate my question. I got the answer I wanted. Reviewed on: 12th April 2021

Excellent service

Get the answer to your question immediately or guidance on where to get the answers Reviewed on: 12th April 2021

Straightforward and intuitive

Easy - does everything I needed it to do Reviewed on: 12th April 2021

Very good service

Quick reply and stopped me from worrying. Reviewed on: 12th April 2021

Excellent service

Very efficient service and very fast Reviewed on: 12th April 2021

quick and clear answers from Cora save time and hassle

It's much easier than using a phone service would have been. I thought my replacement debit card was late being sent out to me but instead, I was reassured that I'm a month early expecting it. :) Reviewed on: 12th April 2021

Good advice

Worked well, and helped me with my problem of logging into my account. Reviewed on: 12th April 2021

Cora gets the job done!

she gets the job done, she’s quick efficient and probably a valued member of the NatWest Team Reviewed on: 12th April 2021

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NatWest Group - Cora: Digital Assistant reviews

100% increase in 5 star reviews

33% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

NatWest Group - Cora Digital Assistant reviews (6059)

Cora terrible for the Nat West brand

Good very quick

The digital assistance provided specific and rapid resolution to my needs

Caring Cora gets me an answer

Excellent service

Straightforward and intuitive

Very good service

Excellent service

quick and clear answers from Cora save time and hassle

Good advice

Cora gets the job done!

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