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NatWest Group - Cora: Digital Assistant reviews

Name: Digital Assistant
Rating: 4.59 (6058 reviews)

View other NatWest Group - Cora products

4.59

Based on 6,058 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

A digital assistant that actually works Very helpful when had an experience of fraudulent activity on my account Reviewed on: 22nd January 2026

Latest lowest rating:

1

The AI Assistant is so frustrating!! The AI Assistant is useless ,I was going round in circles with it,this drive to push customers onto online for everything is really annoying,sometime... Read more Reviewed on: 11th February 2026

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About this product

NatWest Group - Cora Digital Assistant reviews (6058)

Review of the NatWest Group - Cora, Digital Assistant:

Stick to calling, far better.

I've attempted to use Cora each time I have a problem, it simply doesn't understand plain questions. E. G. How much will it cost to pay off my mortgage in full. Reviewed on: 22nd November 2024

Excellent Cora Assistant Service

Cora has been amazing, every time i need help with anything, I know I can rely on her to assist me, friendly and easy to understand and saves time. I would definitely recommend Cora to everyone to make their life easier. Reviewed on: 20th March 2023

Top AI Assistant

Cora is easy to talk to and has a way of streamlining lining the whole approach to signing up and registering for banking Reviewed on: 20th March 2023

Awesome app

Very efficient, easy to deal with Reviewed on: 20th March 2023

Useless App

Absolutely no help in providing answer to any but the most trivial queries . Reviewed on: 20th March 2023

Cora

Very good and pleasant experience Reviewed on: 20th March 2023

Just Excellent how its works

Its very Quick and Easy to Use the Assistance System its need a little bit more Information to old costumer. Very simple to learn Reviewed on: 20th March 2023

Very easy and helpful

I find Cora to be a very useful assistant, has lots of answers to queries but also doesn’t waste time in forwarding you onto an agent if she cannot help. I’ve used Cora’s help many times. Reviewed on: 20th March 2023

Easy and convenient

Very easy to get in touch with a query and good options were provided by Cora. It was very easy and quick to also get in touch with an agent. Reviewed on: 17th March 2023

Cora is the UK's best banking assistant because it is so simple to use.

I was fearful when first using Cora, because I ma so used to telephone communication. Having a person at the end of the phone is very comforting as they provide immediate advice and can also correct errors. Using an electronic system in the past has been cumbersome and often not all questions could be answered, which meant I have had to make a telephone call after a long process to get a result. Without a phone call I was quickly able to renew my mortgage. I've never found the process so easy or quick. It also meant I saved £250 on broker fees. I want to say a big thank you to Natwest Bank for being so wonderful. Reviewed on: 17th March 2023

I ask apple, her is space

It is useless system, not helpful, only ask her pre-set answer. Reviewed on: 17th March 2023

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